Logging In

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Standard Login Process

1. Navigate to the Portal
   • Open your browser and go to your organization’s portal URL
   • You will see the login screen with the JuryQ Clerk Portal logo
2. Enter Credentials
   • Email Address: Enter your court email address
   • Password: Enter your password
   • Click the “Sign In” button
3. Two-Factor Authentication (if enabled)
   • If your organization has enabled MFA, you will be prompted for a verification code
   • Enter the 6-digit code from your authenticator app
   • Click “Verify”
4. Successful Login
   • You will be redirected to the Homepage Dashboard
   • The top navigation bar will display your profile information

Forgot Password

If you forget your password:

1. Click “Forgot Password?” on the login screen
2. Enter your email address
3. Click “Send Reset Link”
4. Check your email for password reset instructions
5. Follow the link in the email to create a new password
6. Return to the login page and sign in with your new password

Account Locked

If your account is locked due to multiple failed login attempts:

• Contact your system administrator or support
• Provide your username (email address)
• Your administrator will unlock your account

Logging Out

To log out of the portal:

1. Click the Menu button (hamburger icon) in the top right corner
2. Click “Sign Out” at the bottom of the menu
3. You will be redirected to the login page
4. Best Practice: Always log out when you’re finished, especially on shared computers

Troubleshooting Login Issues

Cannot Log In

• Verify you’re using the correct email address
• Ensure Caps Lock is off
• Try resetting your password
• Contact your administrator if account is locked

Two-Factor Authentication Issues

• Ensure authenticator app time is synced
• Try regenerating code
• Contact administrator to reset MFA

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See Also:

• Getting Started - First-time setup
• Troubleshooting - Common issues and solutions

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