Juror Experience
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Customize what jurors hear and see when they interact with JuryQ outside the clerk portal — especially the phone greeting and related experience settings.
Accessing Juror Experience
- Open the menu
- Select Juror Experience
Phone Greeting
When telephony is enabled for your county:
- Edit the greeting text jurors hear (keep it short and clear)
- Choose a voice from the available options
- Use Preview to hear a sample before saving
- Click Save to apply
Greeting length is limited so calls stay brief. Prefer plain language and the courthouse name early in the script.
Other Experience Settings
Depending on your configuration, this page may also expose switches and fields that control how jurors experience the product (for example contact display and related automation). Changes take effect after you save.
Tips
- Preview after every wording change — text-to-speech can surprise you
- Align the greeting with your Education Content so phone and portal say the same thing
- Coordinate with call-center staff before publishing a new greeting on a live court day
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