Administration Guide
This section covers system administration and configuration for the JuryQ Clerk Portal.
Overview
As an administrator, you have access to configure and manage:
- Courthouses - Physical locations where court sessions are held
- Court Rooms - Individual courtrooms within courthouses
- Users/Clerks - Staff accounts and permissions
- Education Content - Information displayed to jurors
- Elected Officials - Directory of officials shown to jurors
Quick Links
Facility Management
- Courthouse Management - Add, edit, and configure courthouses
- Court Room Management - Manage courtrooms and assignments
User Management
- User/Clerk Management - Create accounts, assign roles, manage permissions
Content Management
- Education Content - Edit juror-facing educational materials
- Elected Officials - Maintain official directory
Common Administrative Tasks
Setting Up a New Courthouse
- Navigate to Courthouse Management
- Click “Create Courthouse”
- Fill in required information:
- Name and address
- Contact information
- Operating hours
- Parking and accessibility details
- Save the courthouse
- Add court rooms (see next task)
Adding Court Rooms
- Navigate to Court Room Management
- Click “Create Court Room”
- Configure:
- Display name (shown to jurors)
- Internal name
- Associated courthouse
- Assigned judge
- Capacity
- Save the court room
Creating User Accounts
- Navigate to User Management
- Click “Create User”
- Enter user details:
- Name and email
- Password (temporary)
- Role assignment
- User receives welcome email with login credentials
- User must change password on first login
Updating Juror Education Content
- Navigate to Content Management
- Select courthouse (content can be courthouse-specific)
- Choose guide type:
- Courthouse Guide
- Juror Guide
- Why JuryQ
- Exemptions
- Edit content using markdown editor
- Preview changes
- Save content
User Roles and Permissions
Admin
- Full System Access
- Create/edit courthouses and court rooms
- Manage user accounts
- Configure system settings
- All clerk functions
Supervisor
- Clerk Functions + Oversight
- All juror management tasks
- Reports and analytics
- Cannot manage users or system settings
Clerk
- Day-to-Day Operations
- Manage jurors and court dates
- Call center operations
- Process requests
- Limited reporting
Call Center
- Call Operations Only
- Handle incoming/outgoing calls
- View juror information
- Add notes
- Cannot modify juror states
Security Best Practices
Password Policies
- Minimum 8 characters
- Require uppercase, lowercase, number, and special character
- Force password change on first login
- Recommend password changes every 90 days
User Account Management
- Create accounts only for authorized personnel
- Use role-based access control
- Disable accounts immediately when staff leave
- Regularly audit user access
System Access
- Always log out when finished
- Don’t share login credentials
- Use secure internet connections
- Enable two-factor authentication (if available)
Maintenance Tasks
Regular Tasks
- Review and update education content
- Verify courthouse information is current
- Check user accounts are active and appropriate
- Update elected officials directory
Periodic Review
- Audit user permissions quarterly
- Review court room assignments
- Update contact information
- Clean up inactive courthouses/rooms
Support and Troubleshooting
Common Admin Issues
Cannot delete courthouse:
- Ensure no active court dates assigned
- Check for historical records
User not receiving welcome email:
- Check spam folder
- Verify email address is correct
- Contact system support
Content changes not appearing:
- Clear browser cache
- Wait 1-2 minutes for changes to propagate
- Verify you clicked “Save”
Getting Help
For administrative support:
- Consult Troubleshooting Guide
- Contact system administrator
- Reach out to technical support
Related Topics: