Reference Guide

Keyboard Shortcuts

Action	Windows/Linux	Mac
Open search	Ctrl+K	Cmd+K
Refresh page	Ctrl+R	Cmd+R
Open browser console	F12	Cmd+Option+I
New tab	Ctrl+T	Cmd+T
Close tab	Ctrl+W	Cmd+W
Print page	Ctrl+P	Cmd+P
Zoom in	Ctrl + Plus	Cmd + Plus
Zoom out	Ctrl + Minus	Cmd + Minus
Reset zoom	Ctrl+0	Cmd+0
Close search/modal	Esc	Esc
Navigate results	↑ / ↓	↑ / ↓
Select result	Enter	Enter

Glossary of Terms

Appeared

Juror has checked in and is present in the courtroom

At Risk to Appear

System flags juror as potentially failing to appear based on behavior or history

Called to Appear

Juror has been assigned to a specific court room and time to report

Court Date

A scheduled session for jury selection and/or trial

Court Room

A physical courtroom within a courthouse where proceedings take place

Courthouse

A building or facility where court sessions are held

Disqualified

Juror does not meet eligibility requirements for service

Dismissed

Juror has been released from jury service and is no longer required

Exempted

Juror has been granted an exemption from service due to valid reason (hardship, prior service, etc.)

Failed to Appear

Juror did not show up for assigned appearance time

Flagged Answer

A questionnaire response that requires clerk attention or review

Juror ID

Unique system-generated identifier for each juror

Juror Pool

Database of all potential jurors available for summoning

Pending Request

A request from a juror awaiting clerk approval or denial

Queued

Juror is waiting in the queue to be called to a court room

Registered

Juror has completed the online registration and questionnaire

Signed Up

Juror has created an account and confirmed basic information

Summoned

Juror has been sent a summons to report for service on a specific court date

Voir Dire

The jury selection process where attorneys question potential jurors

Juror State Lifecycle

Understanding how jurors move through the system:

Pre-Appearance Phase

CREATED → SIGNED_UP → REGISTERED → [PENDING]
                                  ↓
                            EXEMPTED / DISQUALIFIED

Appearance Phase

REGISTERED → QUEUED → CALLED_TO_APPEAR → APPEARED → DISMISSED
                                       ↓
                              AT_RISK_TO_APPEAR
                                       ↓
                              FAILED_TO_APPEAR

User Roles & Permissions

Admin

Full system access
User management
System configuration
All clerk functions

Supervisor

All clerk functions
Reports and analytics
User oversight
Cannot manage users

Clerk

Juror management
Court operations
Call center access
Limited reporting

Call Center

Call center operations only
View juror information
Add notes
Limited actions

System Limits

File Uploads

CSV Import: 10MB maximum
Supported Formats: .csv only
Required Fields: first_name, last_name, email

Export Limits

CSV Export: No limit on rows
PDF Documents: Generated asynchronously
Report Range: Up to 2 years of data

Search

Minimum Characters: 2
Results Displayed: Up to 50 per type
Search Scope: All accessible data

Common File Formats

CSV Import Format

first_name,last_name,email,phone,street_address,city,state,zip_code
John,Doe,john.doe@example.com,555-1234,123 Main St,Springfield,IL,62701

Markdown Syntax Reference

# Heading 1
## Heading 2
### Heading 3

**Bold text**
*Italic text*
***Bold and italic***

- Bullet item 1
- Bullet item 2

1. Numbered item 1
2. Numbered item 2

[Link text](https://example.com)

> Blockquote text

Technical Specifications

Browser Requirements

JavaScript enabled
Cookies enabled
Local storage enabled
Pop-ups allowed for downloads

Network Requirements

Minimum Bandwidth: 1 Mbps
Recommended: 5 Mbps or higher
Ports: Standard HTTPS (443)
WebSocket: Required for call center

Screen Resolutions

Minimum: 1280x720
Recommended: 1920x1080
Maximum: 4K displays supported

Status Indicators

Court Date Status

🟢 Live: Currently in session
🔵 Upcoming: Future court date
⚪ Past: Completed court date

Juror State Colors

🟢 Active States: Queued, Called, Appeared
🔴 Alert States: At Risk, Failed to Appear
⚪ Inactive States: Exempted, Disqualified, Dismissed

Call Center Status

🟢 Available: Ready for calls
⚪ Offline: Not accepting calls
🟡 On Call: Currently on a call

Support Resources

Documentation

Contact Information

Email Support: Available 24/7
Phone Support: Business hours
Emergency Contact: For critical issues

Training Resources

Video tutorials (coming soon)
Interactive demos (coming soon)
Training webinars (scheduled quarterly)

Document Version Information

Last Updated: October 2025
Documentation Version: 2.0
System Version: Compatible with all JuryQ Clerk Portal versions

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